60 Day Guarantee
We are here to help
Lifetime Limited Warranty
At Alen, we’re all about helping people Live Better. We do that by creating high-quality air purifiers to help you find relief from allergies, asthma, pet concerns, secondhand smoke, troublesome odor or other respiratory issues. Our commitment to you doesn’t stop there. When you buy an Alen HEPA Air Purifier, we promise to keep you breathing pure air for a lifetime. This is a promise we stand by.
Free UPS Ground Shipping
Alen offers FREE UPS ground shipping to destinations within the Continental US for all products sold through AlenCorp.com. Alen Air Purifiers and Filters arrive to most destinations within 3 to 4 business days when ordered by 2:00pm CST.
To see other available shipping options, add your product to your cart and view the shipping drop-down menu. Please note that UPS does not deliver on the weekends, so all days noted are business days and exclude Saturdays and Sundays.
60 Day Guarantee
Every product purchased through Alencorp.com comes with a 60 Day Guarantee so you can see for yourself the impact of pure air on improving your health and the air quality in your home.
If for any reason you are not fully satisfied with your purchase within 60 days of receipt of shipment, we’ll refund your money — no questions asked. All you pay is return shipping.
4 Easy Steps To Return
1 Call customer service within 60 days from the date you received your air purifier at 800-630-2396 or fill out our online form to get a return authorization label.
2 Repackage your air purifier in its original Alen box.
3 We can either send you a return UPS label or issue a call tag for UPS to pick up the package and ship it back to Alen.
4 Your full refund minus return shipping costs (approximately $20-$30, depending on the unit and origination) is usually processed within 2-3 weeks once we receive the unit.
Ship your returns to:
2929 Longhorn Blvd, Suite 103
Austin, TX 78758
Refund Process and Timeframe
Refunds will be processed to the original method of payment minus return shipping costs within 2-3 weeks after the unit is received back into Inventory. Return shipping costs are approximately $20-$30, depending on unit and origination.
Once the return has been processed, you will receive a return email confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
Please note: This applies to products purchased from AlenCorp.com. If the item was ordered through a reseller, you will need to return the product according to their return policy.
A Lifetime of Pure Air Made Simple
Join the Alen Autoship program today to experience convenience and savings. Choose the subscribe option at checkout, and let us know how often you want new filters delivered. We do the rest!
Don’t see your question on our list? Just contact us and we’ll be happy to assist you!