Help
Store Policies
Contact Customer Support
- To place an order over the phone
- To resolve operating problems with your unit
- To obtain a product manual
- To check status of your order
- To cancel your order
Product Returns
- What is Alen's Return Policy?
- How do I return my order?
Shipping Questions
- Do you ship International addresses?
- Do you ship to US APO addresses?
- What is your shipment method and how much is shipping
- When will my order ship?
- Can orders be picked up directly at the warehouse?
Payment Questions
- How can I get a copy of my order receipt/invoice?
- Can I pay by check?
- Do you accept company purchase orders?
Government and Volume Pricing
- Do you offer Government or Educational Discounts?
- Do you offer large volume discounts?
