Store Policies

Contact Customer Support

  • To place an order over the phone
  • To resolve operating problems with your unit
  • To obtain a product manual
  • To check status of your order
  • To cancel your order

Product Returns

  • What is Alen's Return Policy?
  • How do I return my order?

Shipping Questions

  • Do you ship International addresses?
  • Do you ship to US APO addresses?
  • What is your shipment method and how much is shipping
  • When will my order ship?
  • Can orders be picked up directly at the warehouse?

Payment Questions

  • How can I get a copy of my order receipt/invoice?
  • Can I pay by check?
  • Do you accept company purchase orders?

Government and Volume Pricing

  • Do you offer Government or Educational Discounts?
  • Do you offer large volume discounts?