60 Day Satisfaction Guarantee
You've tried everything-—allergy medication, shots, nasal spray, neti pot, local honey and maybe even replaced your carpeting, but nothing seems to help! Try our Alen Air Purifiers and see for yourself why our customers are raving about them! And the best part, we offer a 60 Day Satisfaction Guarantee. We are so confident you are going to love our air purifiers, we'll give you 60 days to try them out!
Generally, our customers experience a difference within 48 hours. If you're not completely satisfied, we'll refund your money —no questions asked. All you pay is return shipping.
Returns are easy:
- Call customer service within 60 days from the date you received your air purifier at 800-630-2396 or fill out our online form to get a return authorization label.
- Repackage your air purifier in its original Alen box.
- We can either send you a return UPS label or issue a call tag for UPS to pick up the package and ship it back to Alen.
- Your full refund minus return shipping costs (approximately $20-$30, depending on the unit and origination) is usually processed within 2-3 weeks once we receive the unit.
BreatheSmart for Two 15509203
My elderly mother moved to Austin 3 years ago. She's had allergy problems all her life, but Austin allergies trumped all! She was having trouble sleeping at night as her allergies were keeping her awake. I researched all the popular air filters and came across Alen's website. The reviews and guarantee sold us! We wanted something that was powerful, but quiet and decided on the BreatheSmart. I initially hesitated, as it was new to the market. But with the 60-day guarantee, we couldn't go wrong. So I ordered one for her in TX and one for me in VA. My mother slept so well on the first night! This really impressed her! And I could tell a difference the very first day! Also, we love the ionizer. You could not take these away from either us if you tried! Also, customer service was a dream! Patient, kind, considerate and respectful! 10 Stars!
2Gals from TX and VA 02/21/13